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- Another positive year for ONION.
Despite difficult market conditions, ONION maintained its competitiveness in 2003 and closed the year with constant revenues and increased margins with respect to the same business areas in the previous year.
- Help Desk on Remedy technology.
One of the major utilities in Italy contracts ONION for the evolution of its Help Desk based on the Remedy platform.
- Embedded Software Development.
Important multi-national company assigns ONION the task to develop a set of embedded software components for its rail business.
- SAP Projects.
ONION participates to the roll-out of SAP for a manufacturing company in the USA recently acquired by a leading industrial group in the Brescia region.
- CRM Projects.
One of the major Italian companies in the real estate business contracts ONION for the functional and technological evolution of its Help Desk platform.
- Web-based applications.
An important company in the Piedmont area contracts ONION for the evolution of an Intranet/Extranet application for the management of product technical sheets.
- Web Portals.
ONION releases significant evolutions for the Web Portal of the main European operator of mobile telephony.
- E-CRM.
ONION intensifies its E-CRM activities for an important company in the TLC sector, for the management of outbound communication to customers over email and SMS channels.
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November |
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- Knowledge Management:
Onion SuiteART K-ARS, a solution for knowledge management in help desks, has been acquired by one of the largest Italian companies in the advertising sector. The solution is expected to be used for the internal technical support as well as for a network of over 1500 agents.
- Sales Force Automation.
MIB30 company contracts ONION for the implementation of significant extensions to its SFA platform.
- Analytical CRM:
Onion begins the development of a Business Objects - based solution related to CRM analysis and reporting for an important banking group in Northern Italy.
- B2B Extranet Portals.
The italian distributor of the largest European manufacturer in the automotive sector contracts ONION for the implementation of its Extranet portal.
- Intranet Solutions.
Leading company in the automotive sector employs ONION for the development of new intranet applications and for the re-design of its corporate portal.
- B2C Web Portals.
Onion wins a contract for the development of a web portal for driving schools and learners.
- Microsoft CRM:
Onion enrolls to Microsoft's CRM Beta Program and begins activities for training and beta introduction of the new technology among its customer base.
- On-line Curricula Management.
Two major multinational companies acquire the latest evolutions of ONION's Easystart-CV solution for the on-line collection and management of CVs.
- Web Design.
A leading international company in the production of lubricants contracts Onion for the development of the web site of an historical brand in its product portfolio.
- Networking.
ONION participates to an important project for the set-up of a nation-wide data network for a major banking group.
- Help Desk.
Onion releases for final tests two new procedures - support to subsidiaries and ATM management - for the technical help desk of an important Service Center in the banking sector in northern Italy.
- Open Source software architectures.
ONION completes an analysis of existing Open Source components for the implementation of core equipment in telecommunications for a leading company in the mobile communications sector.
- Embedded sw development for telco.
ONION increases its presence in the development of telco systems for mobile 2G and 3G communication for a major multi-national company.
- SAP Projects.
Important company in the Public Administration confirms its trust in ONION for the management of its SAP applications.
- CRM Projects.
ONION is assigned the task to implement several personalizations to the Help Desk of a major metropolitan area.
- IMAC Support.
A manufacturing company in Lombardy renewes for 2004 its trust in ONION for IMAC support activities in its production sites.
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October |
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- Sales Force Automation.
ONION released for Beta testing a complete set of procedures to help a large sales force (more than 2000 commercial operators) manage the overall cycle of adverts placement in the biggest business directory in Italy.
- CRM Projects.
ONION successfully completes acceptance testing of a CRM solution developed for an important bank
- Web-based applications.
Company leader at European level in the automotive domain, selects ONION for the development of Web-based application intended to manage in a structured way the activities of its External Relationship Group.
- Call Centre.
New recording and re-listening features have been activated for a set of banking services managed by an important bank in Northern Italy. The system allows the recording and re-listening, by operators and customers, of all instructions communicated to the bank service desk.
- Financial Applications.
ONION completes the development of a custom-made application required by an international pharmaceutical company for the computation of financial position of customers and accrued interests
- ERP Projects.
Steel production company selects ONION for the evolution of its SAP system in the PM (Plant Maintenance) area.
- Managing procurement.
ONION performs the integration at European level between SAP and a Web-based application accessed by the suppliers of an important pharmaceutical group
- EEC Projects.
ONION, in collaboration with primary European organizations in the mobile applications sector, submits as a Prime Contractor several research projects within the context of the VI Framework Programme.
- Extranet applications:
ONION releases for operational testing a new application for the management of warranty services for an important manufacturer of telescopic handlers. The application extends the features of an application for spare parts management developed by ONION for the same company.
- Financial rating.
The Italian branch of the largest automotive group in Europe contracts ONION for the development of a software application to be inserted within the management information system in order to handle financial rating
- Intranet applications:
ONION releases an application for the optimized management of technical and toxicological sheets for a primary company in the lubricants oil sector. Through the use of such application, data inserted by technical staff are made automatically available in the appropriate format for different uses within and outside the company.
- CRM experiences in banking.
ONION presents to a meeting organised by Banca Europa its experiences in the running of CRM collaborative projects in the banking domain
- ERP Projects.
Important company in the manufacturing sector contracts ONION for the implementation of the roll-out to a new manufacturing site in the USA of the make-to-order process flow designed and implemented at group-wide level internationally
- ONION Workshops.
ONION organizes a workshop on IT Security in co-operation with IMQ, NetFORCE and Siemens Mobile Communication.
- ERP projects.
Primary company in the SAP consulting sector contracts ONION for the implementation of a set of application improvements for a customer in the fashion business.
- Web design.
ONION will develop the corporate web site of an important stock farm.
- Networking.
ONION supports a manufacturing SME in the evolution of its networking infrastructure.
- Quality Management Systems.
ONION brings a customer involved in services to industry to successful achievement of ISO 9001:2000
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