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- Web Services.
An important Telecom Operator contracts ONION to manage all Extranet Applications for the Wholesales channel and for the Internet Community.
- ONION Workshops: mySAP Enterprise Portals.
At SAP FORUM 2003 in Milan ONION conducts workshop titled "The implementation of an Enterprise Information Portal with mySAP Enterprise Portals".
- ONION Workshops: Contact Center Solutions.
At VoiceCom 2003 in Milan ONION conducts a workshop titled "Contact Center: the multi-channel management of customers' relations".
- "DO MORE WITH LESS!":
an ONION initiative. During the course of SAP FORUM 2003 and VoiceCom 2003, ONION promotes the initiative named "DO MORE WITH LESS!". This initiative, which will be active for the whole of 2003, is targeted to all those companies who wish to identify areas for costs optimizations and develop, through these, new competitive advantages.
- Call Center.
Primary company in the white appliances sector assigns ONION a contract for the development of a Call Center dedicated to end users and technical assistance centers.
- Call Center.
An important Bank assigns ONION the task to develop functional extensions of its Call Center.
- Enterprise Information Portal.
ONION begins a collaboration with an important Bank for the development of new functionalities for the Bank's Enterprise Information Portal; the development is based on Microsoft's technology.
- Web Services.
An international Pharmaceutical Group contracts ONION for the technical evolution and the development of the integration with SAP R/3 of its European Portals for E-procurement.
- Telco software development.
ONION increases its presence in the embedded software development team for the mobile-telephony devices of one of the world largest industrial groups.
- Customer Service.
One of the largest European automotive manufacturers renews its contract with ONION for the evolution of Customer Service system.
- Quality Systems.
ONION successfully supports the transition towards the new VISION 2000 directives in an important company in the telecom sector.
- Intranet.
Company in the automotive sector contracts ONION for the evolution of its Intranet-Extranet applications.
- International Training.
ONION is contracted by a primary company in the telecommunications sector for conducting training sessions on software engineering in China.
- Web Service.
A European leading mobile operator renews its appreciation of ONION services in the maintenance and evolution of its Corporate Web Site and the sites dedicated to business and community relations.
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February |
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- Customer Service.
Compliant to central banking management requirements, ONION updates in just one week all Remedy-based multi-bank customer service applications of one of the major Italian service centres. This activity represents the first example of a workflow designed to support a new multi-bank/ multi-site/ multi-environment work organisation.- Easystart - Employee selection in Internet.
ONION releases its solution "EasyStart Employee Selection" for on-line recruitment for a multi-national pharmaceutical company; the solution has benne released on Java platform- Software Engineering.
ONION completes important development and testing activities for embedded real-time safety-critical software in the railway domain- Java Technologies.
ONION completes the porting to Java technologies of the Corporate Web sites of an important pharmaceutical company - SAP Projects.
ONION completes a project aimed at the evolution of the supply chain of a production company in the automotive components sector- Call Center.
An important bank selects ONION for the development of new Call Center features - SAP Consulting engagements.
ONION per forms a high-level consulting assignment concerned with the roll-out of SAP at international level- FDA Computer System Validation.
An important chemical company selects ONION for the extension of FDA Computer System Validation activities- Integrating SAP with e-mail.
ONION finalizes the development of a system integration project aimed at the automatic sending of purchase orders and other documents produced in SAP via e-mail; the customer is an important company in the steel domain.- Commercial agreements for CRM services.
ONION finalizes an agreement for the provisioning of CRM services for one of the biggest media companies in Italy- IMAC Services.
ONION has released a set of financial/administrative features integrated to IMAC and Asset management to evaluate in real time costs of service supplied by one of the major IT organisations within a relevant banking group of the North.- Customer Service.
ONION releases a new "repair management" system integrated to customer service for an international telco company working in the mobile radio market. All delivered features will be available through the web and are based on the new Remedy ARS 5.1 system.- Call centre.
ONION releases a new information service using IVR/CTI technologies by Novavox for a convention organised by an important bank in Northern Italy.- ONION Solutions.
In applying for incentives for E-Commerce from the Italian Ministry for Industry, numerous companies choose ONION's EASYSTART platform as the basis for new E-Commerce projects.
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January |
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- SAP Human Resources.
ONION is starting an important SAP/R3 project based on the Human Resource module, with the objective to extend the customer's application with Personnel Development, Time Management, Travel Management and Employee Self-Service capabilities.
- SAP - WWW Integration.
ONION continues with the deployment of SAP/R3 Accounting and Billing services in one of the major portals in Italy.
- SAP R/3 Application Support.
ONION's SAP/R3 competence centre renews a framework agreement with a major company in the postal and telecommunication sector for the provision of support and maintenance of SAP/R3 applications.
- Call Centre.
ONION completes a new integration between Remedy and the Call Centre EIC (Enterprise Interaction Centre) IVR/ACD/CTI platform. Two important features have been implemented: customer authentication and screen pop-up to CC agent showing customer profile and behaviour.
- ONION Solutions - EASYSTART Time Reporting.
The deployment of ONION's EASYSTART Time Reporting begins for a major company in the postal sector. The number of users is expected to rapidly grow to the hundreds across Italy.
- CRM Services.
ONION completes a comprehensive set of validation services for a large CRM application of one of the major European mobile telephony operators.
- Call Centre: outbound management.
ONION successfully delivers a set of extensions of the outbound management functions for the call center of a primary bank.
- EIP.
An important telecom operator renews ONION's mandate for the evolution of their Intranet, based on MS Share Point.
- Web applications.
ONION strengthens its skills through training sessions at the Broadvision University, attended by a significant number of ONION's technical staff.
- Software Engineering.
ONION completes a significant set of activities related to an important validation project for safety-critical software in the railway sector.
- Web Services.
The largest European operator in mobile communication, preparing to an important step in the evolution of technology and contents, requests a rump-up of ONION's team for Internet portals management.
- Quality System: towards VISION 2000.
The "radio-technology" division of a major manufacturer in the telecommunication sector employs ONION's consultants for the evolution of their quality system for Research and development towards the new ISO 9001:2000.
- Business Intelligence.
Following excellent results in previous activities, ONION is assigned the task to evolve a business intelligence system for the analysis of data extracted by the Research and Development division of a primary European industrial group.
- SAP Support.
An important company in the energy sector renews its appreciation of ONION's skills on SAP/R3 by commissioning further activities on PS-CO-MM modules.
- Java Technologies.
The "Mobile telephony" division, of a major European manufacturer, chooses ONION's competences for the evolution of its products towards Java.
- Strategic service agreement.
ONION signs a framework agreement with the largest European manufacturer in the automotive sector for the supply of services related Web, EIP, CRM and ERP.
- EIP and Extranet for Assistance Services.
ONION is contracted for the development of a Services Portal, by a primary company, in the automotive sector.
- Web Services.
Important European company, leader in its sector, renews its appreciation of ONION's skills and capabilities by assigning ONION a contract for the evolution and hosting of its portals.
- Asset Management.
ONION is assigned the task to develop a set of new functionalities for the IT Asset Management system of an important bank.
- CRM Consulting.
An important company in the automotive sector renews ONION's mandate for Remedy CRM consulting activities.
- ONION Solutions: EASYSTART Meeting.
A financial services firm expands its use of ONION's EASYSTART Meeting by enabling multi-point videoconference capabilities for its offices in Italy.
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