December |
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- ISO 9001 Registration.
All ONION premises (Brescia, Milano, Torino, Cuneo) succeed in obtaining the ISO9001 certification, underlining the quality of processes and services, that have been certified by DNV since 1998.
- ONION WORKSHOPS 2002.
From January 2002, ONION will organize on a monthly basis a series of workshops focused on strategic ICT topics: full-immersion meetings conceived in order to give the largest possible benefits to participants, and this by supplying pragmatic experiences; the is to enable to face the challenges put by the continuous evolution of the market and the technology.
- CRM: Remedy & Statistics.
ONION has delivered SuiteArt RealTimeMonitor, a flexible mechanism based on SQL that allows the generation of statistics through the filling of simple Remedy forms. The technique is applicable to any kind of Remedy application empowering Remedy Client with more seamless interfaces.
- CRM: Remedy Integrations.
ONION adds graphic to Remedy within its SuiteArt RealTimeMonitor! By means of the adoption of reliable and shareware add-ons it is now possible to generate bars and pies from the Remedy Client.
- CRM: Web Call Centre.
ONION participates to CosmoCom technical courses in NY City. ONION considers the courses as its first step toward the realization and delivery of new Web Call Centre projects, one of its main area of interest in the 2002.
- ONION Products: EASYSTART V3.0.
ONION releases version 3.0 of Easystart platform, purported to the creation and management of web sites and B2C shops. This version enriches Content Management features with an administration wizard, a control authorization system, a breadcrumb navigation system and a rich set of templates (portlets) for specific contents.
- ONION Products: EASYSTART Automotive.
ONION signs a Memorandum of Understanding in association with a primary supplier of automotive solutions, for the distribution of the Easystart Automotive solution to the Italian market under an ASP approach.
- Sofware testing.
International corporation working in the railway domain renews its trust in ONION renewing the assignment to testing activities for some on-going critical projects.
- SAP International projects.
ONION helps a major steel industry in the set-up of the procurement process for a very large production site in Eastern Europe.
- Remedy Support.
Important Service Provider commits to ONION analysis and consulting activity for its Remedy applications.
- SAP Activities.
Blue-chip active in the utility domain, will take advantage of ONION skills in SAP; the support will cover the whole 2002 year and will be focused especially on PS and MM processes.
- MIS improvement.
ONION is commissioned a series of technical activities aimed at the improvement of a production management system focused in traceability issues.
- International assignments.
ONION completes the improvement activities for the Intranet of a well-known international organisation based in Geneva.
- Customer Service Projects.
ONION completes several applications focused on the continuous improvement of Customer Services of an important Banking Service Provider.
- Enterprise Information Portal.
ONION finalises the evolution of the EIP and of several Intranet services of a major automotive company.
- E-business.
ONION is put in charge of several Europe-wide E-business projects by a multi-national pharmaceutical company.
- VoIp Manuals.
International Telecom company asks ONION to develop operator manuals for a series of "Voice Over IP" devices.
- B2B Portals.
ONION completes "on spec, on time, on budget" a challenging B2B portal in the industry sector.
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November |
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- ISO 9001 Certification.
The Turin site of ONION undergoes successfully ISO 9001 certification visit.
- Remedy Integrations.
ONION delivers a new solution based on Remedy for e-mail management. Functions developed allow incoming email cathegorisation and management; at the same time, call center operators will be able to send e-mails with enclosure starting from predefined templates. Inbound/outbound e-mail messages will be related to calls and customers.
- Training.
ONION delivers training activities on advanced technologies and solutions in the Microsoft environment to a major TLC company.
- ONION CRM.
SuiteArt enlarges its horizon. Solutions for customer service (such as Help Desk, Asset and Request Management) get integrated with Campaign and E-mail management. ONION takes advantage of the solution in order to manage its contacts.
- Balanced Score Card.
ONION performs a company-wide integration for a comprehensive Balanced Scorecard solution.
- CRM Services for banking.
ONION releases web services for technical and functional banking support. The new web interface is enriched with real-time alerting, SLA system and graphics.
- E-business.
ONION is selected by a major international pharmaceutical company for the development of a European-wide "Supplier Self Service" solution.
- Work-flow management.
ONION takes charge of developing the contractual management between a national advertisement company and its sales agent network. The overall system will be accessed through Intranet/extranet channels.
- Information systems Assessment.
Leading contract manufacturing company asks ONION to perform a detailed review of its production management information system, with respect to stability, efficiency and security features.
- CRM for Public Administration.
ONION Remedy Competence Centre gets a new customer: one of the most important service centre in the northwest area of Italy. Improving email/web communication and overall efficiency of current applications will be the first goals to achieve.
- ISO 9126 Evaluation.
ONION acts as independent third-party in the evaluation of a custom software solution; ISO 9126 is adopted as reference methodology.
- Workshop.
ONION, in co-operation with a major technology transfer company, delivers a tutorial dedicated to "Usability, Efficiency an Reliability of Web sites and E-commerce".
- International Assignments.
ONION is selected by an international organisation based in Geneva for the review of its Internet Web Sites as well as of large parts of its Intranet.
- ICT Outsourcing.
Manufacturing company renews its trust in ONION for ICT outsourcing activities.
- Intranet Solutions.
Leading automotive company awards a contract to ONION for the extension of its Intranet as far as Training services are concerned.
- FDA Validation.
ONION finalises the first phase of FDA Validation support for the production information systems of a chemical company.
- ISO 9001 Consulting.
ONION gives support to a manufacturing company in the preparation for ISO 9001 surveillance visit.
- Web-based Solutions.
ONION is commissioned the development of a custom Web-based solution for the management of charity associations based in Milan.
- Software development.
ONION starts the development of a software solution for the management of insurance activities.
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October |
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- BEST 2001. The sixth edition of the event organized by ONION proves to be very successful: renowned speakers have explained to more than 300 participants how embracing new-sophisticated technologies can influence our life and work. Event proceedings are available on-line.
- Remedy Training.
ONION delivers a Remedy Administration Workshop in its training center in Brescia. Participants are internal personnel as well as customer personnel.
- Asset Management.
SuiteArt AM is empowered by a new set of functionalities aimed to manage administrative data as well as massive modifications such as software upgrades. ONION is planning an evolutionary road-map oriented at integrating PDA solutions to manage mobile inventory of goods. Special PDA able to read bar codes will be adopted for this purpose.
- Help Desk & Asset Management.
ONION keeps on adopting the "we use what we sell" philosophy in the Help Desk and Asset Management area. SuiteART HD & SuiteArt AM will be adopted by the end of this year to support internal personnel in the technical support of ONION products including EASYSTART, INTERprise, SyncroNet and Home Portal.
- Call Centre.
ONION implements a new Client/Server solution to integrate Remedy ARUSER and RACALL Recorder Server from Reitek for the management of operator-based phone recording in a banking call centre.
- SAP Projects.
ONION finalises acceptance testing for an integration of SAP-ISU with a Web front-end aimed at managing services offered to consumers by one of the largest Italian companies.
- Usability.
An international organisation commissions to ONION the tuning of its Intranet with emphasis on usability aspects likewise bread-crumb navigation; activities are delivered for the Geneva headquarter.
- Balanced Scorecard.
ONION develops the strategic cock-pit of an international telecommunication company.
- Web applications.
ONION finalises release 2.0 of a custom application for the management of total quality management data during software development.
- IT Asset Management and Help Desk.
ONION is commissioned by a telco operator of the delivery of its Remedy based solutions dedicated to IT Asset Management and Help Desk.
- Service Management .
ONION performs evolutionary maintenance of a technical service system used under ASP scheme by a manufacturing company.
- Enterprise Information Portals
ONION will develop the evolution of the Enterprise Information Portal of a very large distribution company in the automotive domain.
- Software selection.
ONION supports a pharmaceutical company in a European-wide software selection for document scanning and archiving, integrated with SAP.
- B2B Portals.
ONION completes the development of a comprehensive B2B portal including integration with external content providers as well as interfaces with banking institutions for both credit cards and pre-paid services.
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