September |
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- SAP Partnership.
ONION finalises a partnership with SAP Italia; co-operation will be focused especially Extended ERP solutions.
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Conferences.
ONION acts as invited speaker to a conference organised by ICCRI focused on Security.
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International assignments.
. ONION acts as evaluator on behalf of the European Commission.
- SAP Projects.
ONION is put in charge of the management of SAP Help Desk activities for an important company in the energy domain.
- Intranet.
ONION releases a new version of the Enterprise Information Portal of a major telco company.
- Web-based applications.
ONION finalises the first release of a Web-based application for the management of Load Generation activities.
- B2E.
ONION is selected by a pharmaceutical company for the extension of a B2E application managing procurement at European level.
- Balanced Scorecard.
ONION releases to an international company a customising of the Web-based environment enabling management of corporate metrics in adherence to Norton and Kaplan methodology.
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- Software Engineering.
ONION will co-operate in the definition of process - product - projject metrics for an international R&D Unit.
- Asset Management.
ONION releases version 2.0 of its asset management access and reporting system via Intranet/Extranet for one of the most important media companies at European level. The system will be used by all Italian plants of one of the main Italian Group in the Automotive area. Local managers will be profiled within the system in hierarchical manner in order to provide different opportunities and typologies of reporting..
- Service Management.
ONION releases a new system (accessible via Intranet/Extranet) aimed at covering the overall request, approval and service tracking related to desktop management. The system will be used by sales forces (more than 2000 agents) and shared with ICT organization. The overall process is implemented on Remedy.
- Help Desk.
Functional and Applicative Help Desk was added to Technical Support already provided by an important banking service centre. The organization supports banks (both central offices and subsidiaries) on usage hints and anomaly management. Intranet/Extranet channel is used by some of the institutes in alternative to call centre.
- ONION Services: OnionNet.
OnionNet FENNEC has been installed in a primary manufacturing company.
- Document management.
ONION establishes a cooperation with a primary company leader in the automotive branch, developing the second release of its Intranet Document Management solution.
- Software testing.
ONION extends its cooperation with a primary company leader in the railway branch taking part in testing activities of a safety-critical project. The activities concern: methodologies definition and testing techniques, system design and test execution.
- Web-based Solutions.
A primary company, working in the promotional material market, presents to its customers, during a nice party that took place in the Brescia ONION site park, the web-based solution developed by ONION itself.
- Prodotti ONION: SyncroNet.
The "SyncroNet for Workgroup hi performance" solution can now be connected to only 4 ISDN base (BRI).
- Virus Nimda.
On Sep 18th Nimda virus extends world-wide. ONION does not suffer inconveniences thanks to NOC preventive activities.
- Customer Service Solutions.
ONION provides Fleet Management, Web Call and PDL agent solutions for one of the most important media companies at European level.
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August |
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- Call Centre.
ONION has been encharged of implementing a bank call centre to support commercial and technical aspects of virtual banking products. The service will include IVR, VoiceMail, Unified Messaging functionalities and CTI integrated with problem management system based on SuiteART Remedy application.
- Help Desk on the Web.
ONION will make available Internet access to banking help desk services currently accessible via Call Centre. The internet access will be devoted to both subsidiary's personnel as well as bank customers.
- Intranet and B2B solutions.
ONION is put in charge of the development of a Europe-wide Intranet portal for passive cycle processes of a multi-national corporate.
- SAP-Web Integration.
ONION will design and deliver new integration features between SAP and Web environment for a metallurgic company willing to offer enhanced features to its business partners.
- E-Business.
ONION will play an active role in a challenging E-Business project devoted to Catalogue Management.
- Network monitoring.
ONION receives from a major telco company the committment for the installation and configuration of the FENNEC solution.
- EIP.
ONION delivers major enhancements to the Enterprise Information Portal of an international company.
- Web design.
ONION issues the up-to-date version of an informative Web Site of an important cultural organisation.
- E-Business B2B.
ONION completes important features of a large B2B project in the manufacturing domain.
- International Conferences.
ONION will take part as invited speaker to the conference "Internet and Quality Week" in Brussells, Novembre 2001.
- Sw selection.
A world-wide pharmaceutical company asks ONION to perform a software evaluation assignment on a European scale.
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July |
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- ONION & Remedy. ONION takes part to RUG 2001 held in Orlando.
- Training.
In collaboration with Politecnico of Milan, ONION holds a training course addressing analysis and development of Remedy-based applications for one of the main service centre operating in the Northern Italy health care market.
- Help Desk.
ONION is developing an application that allows customers to monitor and handle Asset information for a major automotive company. The way they can access this application is entirely Web based through both Intranet and Internet. As customers belong to different companies and divisions, a mechanism based on roles and profiles determines data access and visibility.
- Full Service Management.
ONION carries on for a multi-service company the developments of a system for service management. Latest interventions concern the configuration management interface for mapping the relationships among services, customers, locations, etc., as well as a set of modifications globally defined release 2.
- Help Desk.
ONION cooperates to the global project management and implementation of a new service centre devoted to support bank employees on themes like "how to use" applications and internal and CEI regulatory rules.
- ONION products: Syncronet.
A new version of the software Syncronet for Workgroup is now available.
- Seminars: Intranet.
ONION delivers successfully the seminar "Designing a company Intranet".
- Home automation.
A ONION collaborator presents successfully his dissertation on Home Automation realized with the contribute of the company. Local press reports with emphasis the good result that this presentation has obtained.
- Home automation.
ONION Home Portal supports ADSL connections in PPPoE modality.
- Training on Software engineering.
Within the scope of an international initiative, ONION delivers a Software Configuration Management training session for an important company in the telco domain.
- SAP R/3 Projects.
ONION concludes the development of an integration project between SAP R/3 and billing systems for an important service company.
- FDA Validation.
ONION is commissioned a consulting activity related to FDA Validation of Management Information Systems of a chemical company.
- Balanced Scorecard.
ONION receives an assignment for the extension of a Web-based management reporting system adherent to Balanced Scorecard methodology.
- Benchmarking EIP solutions.
ONION finalises a benchmarking effort for an important telco company in the domain of content management solutions, for the sake of EIP software selection.
- B2B Solutions.
ONION releases the prototyping version of a major B2B Portal in the domain of lubricants and automotive.
- Root Cause Analysis.
ONION co-operates to post-mortem analysis activities of an important telco project in order to derive Process Improvement indications under a PDCA approach.
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