ONION consulting services for customer service
Onion has a solid experience on CRM, thanks to the numerous projects and activities carried on over the years, in particular on the Customer Service processes.
In this area we offer our customers a range of services, grouped into three areas:
Onion’s Customer Service activities revolve around the use of the BMC- Remedy platform, indicated by Gartner Group as the leading technology for ITSM solutions (IT Service Management)
Projects/Consulting
- Starting from specific requirements, we develop turn-key Customer Service projects to support primary business processes, using the BMC-Remedy platform and integrating it with the existing context.
- A special focus is dedicated to the ITIL framework, for all the phases of the Service Delivery process.
- We make available to our customers highly qualified professionals, for processes, applications and technologies.
Training
Onion provides basic and specialised training on all the areas above. In particolar, we provide:
- Base and specialised training on BMC-Remedy
- Ad hoc training for the administrators and users of our developed systems.
